General Terms and Conditions of Sale for Appart Hotels

Article 1 – Scope and Location
These general terms and conditions of sale (“GTCS”) fully apply to bookings made at the following residences, unless otherwise specifically stated.

 

ALL SUITES APPART HOTEL MERIGNAC, located at 27 allée Félix Nadar, 33700 MERIGNAC, managed and operated by the company GESTSAINTEX, LLC with a capital of 7,500 euros, registered at the TCR of Bordeaux under the number 485 261 820 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, with the intra-community VAT number FR 63 485261820.

 

ALL SUITES APPART HOTEL BORDEAUX-LAC, located at rue du Professeur Georges Jeanneney, 33300 BORDEAUX-LAC, managed and operated by the company GESTLAC, LLC with a capital of 7,500 euros, registered at the TCR of Bordeaux under the number 504 635 798 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, with the intra-community VAT number FR 82 504635798.

 

ALL SUITES APPART HOTEL PESSAC, located at 2 avenue Antoine Becquerel, 33600 PESSAC, managed and operated by the company GESTPESSAC, LLC with a capital of 2,500 euros, registered at the TCR of Bordeaux under the number 794 665 844 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, with the intra-community VAT number FR 26 794665844.

 

ALL SUITES APPART HOTEL BORDEAUX-MARNE, located at 21 cours Barbey, 33800 BORDEAUX, managed and operated by the company GESTNAVALE, LLC with a capital of 2,500 euros, registered at the TCR of Bordeaux under the number 810 757 872 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, with the intra-community VAT number FR 83 810757872.

 

ALL SUITES APPART HOTEL ORLY-RUNGIS, located at 16 rue du Pont des Halles, 94150 RUNGIS, managed and operated by the company GESTORLY, LLC with a capital of 2,500 euros, registered at the TCR of Bordeaux under the number 533 187 563 and having its registered office at 20-24 avenue of Canteranne, 33600 PESSAC, with the intra-community VAT number FR 12 533187563.

 

ALL SUITES APPART HOTEL CHOISY-LE-ROI, located at 23 avenue Louis Luc, 94600 CHOISY-LE-ROI, managed and operated by the company GESTLEROI, LLC with a capital of 2,500 euros, registered at the TCR of Bordeaux under the number 803 727 551 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, with the intra-community VAT number FR 24 803727551.

 

ALL SUITES APPART HÔTEL MASSY PALAISEAU, located avenue des Alliés, 91120 PALAISEAU, managed and operated by the company GESTALLIES, SARL with capital of 2,500 euros, registered with the Bordeaux TCR under number 821 481 975 and having its head office at 20- 24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 14 821481975.

 

ALL SUITES APPART HÔTEL NOISY LE GRAND, located 3 Boulevard du Mont d’Est, 93160 NOISY-LE-GRAND, managed and operated by the GESTLEGRAND Company, SARL, with capital of 2,500 euros, registered with the Bordeaux TCR under number 832 063 788 and having its head office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 69 832063788.

 

ALL SUITES APPART HÔTEL LA TESTE-DE-BUCH, located at 1246 avenue Gustave Eiffel, 33260 LA TESTE-DE-BUCH, managed and operated by GESTOCEANIDES, a limited liability company with share capital of 7,500 euros, registered with the TCR of Bordeaux under number 500 017 447 and headquartered at 20-24 avenue de Canteranne, 33600 PESSAC, France, with VAT number FR 24 500017447.

 

ALL SUITES APPART HÔTEL PAU, located at 4 rue des Tiredous, 64000 PAU, managed and operated by GESTPARKWAY, a limited liability company with share capital of 7,500 euros, registered with the TCR of Bordeaux under number 517 889 572, with its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, France, and whose VAT number is FR 37 517889572.

 

ALL SUITES APPART HÔTEL DUNKERQUE, located at Quai Freycinet, 1 avenue de l’Université, 59140 DUNKERQUE, managed and operated by GESTDUNKERQUE, a limited liability company with capital of 2,500 euros, registered in the TCR of Bordeaux under number 523 049 997, with its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, France, and whose intra-Community VAT number is FR 15 523049997.

 

ALL SUITES APPART HÔTEL COLOMBES, located at 1 Allée Louise Michel (92700) COLOMBES, managed and operated by GESTCOLOMBES, a limited liability company with share capital of €2,500, registered with the TCR of Bordeaux under number 920 138 377, whose head office is at 20-24 avenue de Canteranne, 33600 PESSAC, and whose intracommunity VAT number is FR 07 920 138 377.

 

ALL SUITES APPART HOTEL LE HAVRE, located at Quai des Antilles (76600) LE HAVRE, managed and operated by GESTLEHAVRE, a limited liability company with share capital of €2,500, registered with the TCR of Bordeaux under number 878 546 985 and headquartered at 20-24 avenue de Canteranne, 33608 PESSAC, France, with VAT number FR 35 878 546 985.

 

Article 2 – Accommodation services and regulations

 

ALL SUITES APPART HOTEL (“ASAH”) residences are residential hotels, with or without a 3-star rating, offering furnished accommodation for stays of varying lengths, for business or leisure purposes, and equipped with the facilities required for temporary living. Personal and collective services are also available on an optional basis.

 

All customers declare that they have read and unreservedly accepted the General Terms and Conditions of Sale when confirming their reservation. They are presumed to have all the guarantees linked to their legal capacity to contract. The customer is solely responsible for the choice of the conditions of his reservation, whether made on his own behalf or on behalf of a third party, and expressly declares that he is not acting for fraudulent purposes.

 

The reservation contract (“Contract”) includes all the reservation conditions and the General Terms and Conditions and is subject to the regulations applicable to residential hotels. The customer may not avail himself of the legal provisions applicable to residential leases, particularly those relating to maintenance of the premises. Any private or professional domiciliation in the residence is strictly prohibited.

 

Article 3 – Appart Hotels contact details and reception hours

 

3-1. Contact details

ASAH MERIGNAC – Tel.: +33 556 184 184 – Email: [email protected]

ASAH BORDEAUX-LAC – Tel.: + 33 535 310 101 – Email: [email protected]

ASAH PESSAC – Tel.: +33 556 074 160 – Email: [email protected]

ASAH BORDEAUX-MARNE – Tel.: +33 557 970 790 – Email: [email protected]

ASAH ORLY-RUNGIS – Tel.: +33 148 844 242 – Email: [email protected]

ASAH CHOISY-LE-ROI – Tel.: +33 148 529 000 – Email: [email protected]

ASAH MASSY-PALAISEAU – Tel.: +33 184 380 038 – Email: [email protected]

ASAH NOISY LE GRAND – Tel.: +33 187 535 725 – Email: [email protected]

ASAH LA TESTE-DE-BUCH -Tel.: +33 556 220 500 – Email: [email protected]

ASAH PAU- Tel.: +33 559 717 777 – Email: [email protected]

ASAH DUNKERQUE – Tel.: +33 328 697 040 – Email: [email protected]

ASAH COLOMBES – Tel.: +33 187 535 720 – Email: [email protected]

ASAH LE HAVRE – Tel. : + 33 230 323 970 – Email: [email protected]

 

3-2. Reception hours of the residential hotels

ASAH BORDEAUX-MERIGNAC
7 days a week from 7 a.m. to 10 p.m.

Customers must arrive between 3 p.m. and 10 p.m. to complete the formalities required to check-in.

Check-outs are before 12:00.

ASAH BORDEAUX-LAC
Monday to Friday, 7 a.m. to 11 p.m. Saturdays, Sundays and public holidays from 8 a.m. to 10 p.m.

To complete the formalities required to check-in, customers must arrive Monday to Friday from 3 p.m. to 10 p.m.; Saturdays, Sundays and public holidays from 3 p.m. to 9 p.m.

Check-outs are before 12:00.

ASAH BORDEAUX-PESSAC
7 days a week from 6:30 to 23:00.

To complete the formalities required to check-in, customers must arrive between 2 p.m. and 11 p.m.

Check-outs are before 12:00.

ASAH DUNKERQUE
Reception is available 24 hours a day, 7 days a week.

To complete the formalities required to check-in, customers must arrive from 2 p.m. onwards.

From July 1st to August 31st, customers must arrive at 3 p.m.

Check-outs are before 12:00.

ASAH ORLY-RUNGIS, ASAH CHOISY-LE-ROI, ASAH BORDEAUX-MARNE, ASAH MASSY-PALAISEAU, ASAH NOISY-LE-GRAND, and ASAH COLOMBES:
Reception is available 24 hours a day, 7 days a week.

To complete the formalities required to check-in, customers must arrive after 2 p.m.

Check-outs are before 12:00.

ASAH LA TESTE-DE-BUCH
Monday to Saturday, 8:00 to 20:30. Sundays 8:00 to 12:00. and 14:00 to 18:30. Public holidays: 8:00 to 12:00 and 16:00 to 19:30.

May 15 – September 30: 8:00 to 00:00.

To complete the formalities required to check-in, customers must be present from Monday to Saturday from 16:00 to 20:30; on Sundays from 16:00 to 18:30.

May 15 – September 30: from 16:00 to 00:00.

Check-outs are before 11:00.

ASAH PAU
Monday to Friday, 7:00 to 21:00. Saturdays, Sundays and public holidays from 8:00 to 13:00 and from 16:00 to 20:00. Exception Christmas vacations: 8:00 to 19:00.

To complete the formalities required to check-in, customers must arrive between 14:00 and 20:00. Saturdays, Sundays and public holidays from 16:00 to 20:00. Excepting Christmas vacations: from 14:00 to 19:00.

Check-outs are until 12:00 (except on public holidays and weekends: 11:00).

> The customer acknowledges that the above-mentioned opening times are given as an indication only.

 

Article 4 – Reservation procedure

Reservation requests (“Requests”) may be made at reception, by telephone, by email or on this website (“Site”) by completing the form provided. The reservation is only valid upon receipt of written confirmation from the residence, which will be established according to (i) the availability of accommodation for the type of accommodation and period required, and (ii) the successful (pre-)payment of the stay (deposit or full payment of the price upon reservation).
In accordance with article L. 112-1 of the French Consumer Code, customers are informed that payment by cheque is not accepted. In any case, the customer will be asked to provide a credit card number (pre-authorization or imprint, or debit depending on the type of rate booked) or any other means of payment accepted by the residence to guarantee the reservation.

 

4-1. Reservation steps

 

4-1-1. On-site reservations:
Reception will fill out a computerized reservation form with the customer, which will include the customer’s full name, address, telephone number and email address (“Personal Details”), the type of accommodation and length of stay requested, and any optional services – e.g. breakfast, parking, etc. – (together the “Reservation Conditions”). Depending on the length of stay, the customer will be required to sign the house rules, which will be enforceable against him/her.
If the customer makes a reservation for the same day, the keys will be handed over and the customer will enter the property on the following day, after payment of the full price of the stay.

 

4-1-2. Remote reservations:

For all reservations made remotely, the chosen residential hotel reserves the right to ask the customer to present an official identity document and the bank card used to make the booking on arrival.

• By telephone:

The receptionists can be reached on the numbers listed in article 3 (price of a local call without surcharge according to the supplier’s tariff conditions).
The receptionist or telephone operator records the customer’s reservation conditions. Within approximately 24 hours, the customer receives an e-mail (or letter or fax) confirming that the Conditions have been recorded and that the Request is effective.

• On the site:

A form is to be filled by computer with the Reservation Conditions. Within 24 hours, the customer will receive a confirmation email stating that they have been registered and that the Request is effective.

In all cases, if the reservation is guaranteed by a credit card number only, the reservation will be valid after the card has been checked (imprint or pre-authorization) without direct debit.
Reservations accepted without a credit card number as guarantee, deposit or prepayment will be held until the option date communicated at the time of the initial reservation. Failing this, the reservation will be automatically cancelled.

4-2. Special cases

Requests for 91 consecutive nights or more: these are long stays which can benefit from preferential rates based on specially adapted packages deals, such as “3 months” or “6 months”. Once the Request has been made, the customer must fill in a specific file and produce several documents justifying his personal and professional situation, as a financial guarantee for a reservation of more than 3 months. In this case, no deposit is required at the time of pre-reservation, but the customer will be duly informed that his Request will only become effective once his file has been validated.

 

Group reservations (reservations for a minimum of 10 units, with or without reservations for meeting rooms, catering services, etc., made by the same entity) are subject to payment of a deposit of 30% upon confirmation on the date defined by the residence. The balance is required at least 1 month before the arrival date. Partial cancellations free of charge, up to a limit of 10% of units, are possible up to 3 days before the arrival date. However, customers are informed that more restrictive conditions may apply during busy periods (summer, trade fairs, events, etc.).

Reservations may not be exchanged or resold to a third party for any reason whatsoever.

 

Article 5 – Prices
The prices shown are in euros, inclusive of all taxes, at the legal rate in force on the day of registration of the Request; subject to the possible application of exchange charges for bookings made from countries outside the euro zone. They only include the provision of furnished accommodation with water and electricity, and do not include tourist tax or optional services.

Rates for accommodation and other services are reviewed and applicable on January 1st of each year. They can be consulted at any time and are displayed in the residence and on the Site. The applicable price list may be revised during the year, without prior notice, at the sole initiative of the company managing the residence concerned (the “Company”). The contractual price is that in force on the date of the Request.

 

Article 6 – Payment terms and conditions
To be accepted, the reservation must be guaranteed by a valid credit card*, and/or have been the subject of a prior credit agreement with the residence (subject to the agreement of the relevant banking centers), and be preceded, depending on the case, by the payment of a minimum deposit or total prepayment.

Payments at reception are authorized by cash (except foreign currency) and credit card. Some establishments may also accept vacation vouchers. Remote payments are only authorized by credit card or bank transfer.

For remote bookings, payments are made via the secure PayZen or Mews Payments system (multi-bank module), which uses the TLS protocol, so that transmitted banking information is encrypted by software and no third party can gain knowledge of it during transport on the network. Under this system, the customer’s account is debited automatically on authorization from the bank, which determines whether the account to be debited has sufficient funds or not.

 

The customer’s stay is billed on arrival, but a prepayment may be required at the time of booking, depending on the duration of the stay and the type of fare:

– For any stay of 1 to 90 nights at the flexible rate, reservations are subject to communication of a credit card number. There will only be a fingerprint taken, if necessary, with pre-authorization corresponding to the rate of the first night, the latter without automatic bank debit at this stage. For reservations at reception, the reservation can be guaranteed by any other accepted payment method.

– For any stay booked at a promotional rate, specific conditions of sale (partial or total advance payment, etc.) communicated on the Site are applicable. It will be adjustable at reception for reservations made on site or taken from the bank card to be debited for remote reservations.

– For any reservation at the special rate from 7 to 29 nights, a deposit of 30% of the total price of the reservation will be required.

– For any reservation at the special rate of 30 to 90 nights, a deposit of 10% of the total price of the reservation will be required.
It will be due, in these two cases, on the day of the reservation and adjustable at reception for reservations made on site or taken from the bank card to be debited for remote reservations.

– For any stay from 91 nights or more, no deposit will be requested during pre-reservation, this being guaranteed by the production by the customer of certain official documents referred to in article 4. As financial guarantee, a joint surety may be required.

 

Failing to meet these requirements, the residential hotel reserves the right to ask the customer to pay the first 3 months of the reservation in advance.
Whether the reservation is made on site or remotely, the customer must provide his or her credit card number, so that an imprint can be taken, with pre-authorization if necessary. In all cases, the total (remaining) price of the stay will be invoiced by reception on the customer’s arrival, taking into account, depending on the case, the amount of the deposit already paid, which will then be deducted from the total invoice to be settled.

*The following credit cards are accepted: Carte Bleue, Visa, MasterCard and American Express.

 

6-1. Payment of a deposit or full prepayment on reservation

The amount of the deposit or total prepayment will be automatically debited following communication by the customer of the credit card number of the bank account to be debited. Barring technical errors or the impossibility of completing the transaction due to a lack of funds in the bank account concerned, the Request will be validated concomitantly with the endorsement of the PayZen or Mews Payments system mentioned above. If the required deposit cannot be withdrawn, the booking cannot be registered.

For remote bookings: following receipt of the bank authorization to debit the deposit due, the customer will receive, within 24 hours, an e-mail (or a letter or fax for telephone bookings) confirming that the Request is effective.

Exception applicable to the ASAH LA TESTE-DE-BUCH establishment during the high season – summer school vacations: all stays at the flexible rate, company rate and special rate of 7 to 29 nights are subject to payment of a deposit of 30% of the total amount upon reservation. The balance must be paid no later than 15 days before the date of arrival. Consequently, reservations made less than 15 days before arrival will be subject to full prepayment.

 

6-2. Payment of the balance of the reservation. Security deposit.

For all stays at the flexible rate, the price of the stay will be invoiced in full by reception on the customer’s arrival.

For stays of 7 to 29 nights at the special rate and 30 to 90 nights at the special rate, the customer will be required to pay the corresponding invoice on arrival, less the amount of the deposit already paid at the time of booking.

For stays of 91 nights or more, the stay will be invoiced on a monthly basis. The customer must pay to reception between the 1st and 5th working day of the beginning of each month. Unless the customer has not met all the conditions for validation of his application but has nevertheless been accepted by the residence, reception will require advance payment for the first 3 months of the reservation.

 

In cases where it has been agreed that payment for a customer’s stay will be made by a company that has entered into a commercial agreement with the Company, the customer will be personally liable for payment in the event of default by this company.

In order to guarantee proper performance of the Contract, the customer must pay a security deposit for all stays of 30 nights or more (500 euros or 800 euros depending on the type of accommodation). At the end of the Contract, the deposit will be returned within 2 months of departure, after an inventory and inventory of fixtures and fittings, less any costs incurred for damage, loss and/or cleaning.

For stays of 1 to 29 nights, a security deposit of up to 200 euros (and up to 500 euros for 4- and 6-person apartments) may also be required (cash or credit card imprint) to cover any repair costs for damage, loss and/or cleaning. However, some establishments may not accept cash deposits.

For optional services (e.g. breakfast, parking), payment will be required by reception at the end of the stay, or at the end of each month for medium and long stays (over 30 nights). The maximum credit limit is 50 euros. A credit card number or cash deposit may be requested on arrival to guarantee payment of any supplements during the stay.

In the event of non-payment by the customer of all or part of the services provided, the Company reserves the right to seek liability by initiating any legal proceedings necessary to recover its debt, and if necessary to vacate the accommodation without notice or delay.

Special conditions applicable to the ASAH LA TESTE-DE-BUCH residence during the high season – summer school vacations for the standard rate, the corporate rate and the flexible 7–29-night rate: to validate your stay, reservations are subject to payment of a 30% deposit at the time of reservation. The balance must be paid no later than 15 days before the date of arrival.

 

Article 7 – Modification of reservation
The details of each reservation accepted will be kept until the end of the reservation period, extended if necessary, by the applicable prescription period.

For any reservation modification before the beginning of the stay, the customer must :
– If the reservation was made on the website, make the change directly on the website using the link contained in the reservation confirmation e-mail

– If the reservation was made via another booking platform such as Booking or Expedia, follow the procedure indicated by that platform or call their customer service department

– If the reservation has been made directly with the residence, contact the residence reception by e-mail or telephone via the contact links listed in article 3.

 

In all cases, changes must be made within the following deadlines: by 4pm on the day of arrival for stays of 1 to 90 nights booked at the flexible rate, at least 3 days before arrival for bookings at the special rate for 7 to 29 nights, at least 14 days before arrival for bookings at the special rate for 30 to 90 nights and for stays of 91 nights or more. Penalties will apply after these deadlines, in accordance with the sales conditions for each rate. Certain special rates and periods of stay are subject to specific conditions of sale and do not authorize modification without charge.

For booking changes during your stay:

Subject to availability and at the residential hotel’s discretion, the length of stay may be shortened or extended at the customer’s request, with a corresponding change in price. The residence is under no obligation to keep the customer in the same accommodation.

In the event of early departure, the customer must notify reception in advance, taking note of any price adjustments to the reservation within the above-mentioned timeframe. Early departure must be notified before noon to avoid being charged for an extra night. Certain special rates and periods of stay are subject to specific sales conditions and do not authorize early departure without charge. The customer’s bill will be revised accordingly, and the applicable price will be that corresponding to the length of stay thus re-evaluated.

 

Article 8 – Cancellation of validated reservation – no-shows

8-1. By the residence in case of force majeure

In the event of cancellation of a validated reservation by the residence due to force majeure, the customer will be offered alternative accommodation or the deposit will be refunded in full within a maximum of 15 days of being informed of the cancellation, at the customer’s discretion.

 

8-2. By the customer

By virtue of article L. 221-28 of the French Consumer Code, reservations for stays in residential hotels are not subject to the legal cancellation period; reservations for this type of accommodation can be made for the same day.

However, a maximum cancellation period is stipulated by agreement: the customer must give notice by midnight on the day before arrival for stays of 1 to 90 nights booked at the standard rate, at least 2 days before arrival for reservations at the special rate for 7 to 29 nights, at least 14 days before arrival for reservations at the rate for 30 to 90 nights and for stays of 91 nights or more.

 

Exception applicable to the ASAH LA TESTE-DE-BUCH establishment during the high season – summer school vacations:

– Free cancellation up to 15 days before arrival
– Cancellation 14 days or less before arrival: 100% of the cost of the stay will be retained
– In the event of no-show or early departure before the scheduled end of stay, the full amount of the stay will be retained.

In compliance with these deadlines and with the sales conditions specific to the rate booked, the customer will not be obliged to pay any penalty to the residential hotel. In the case of reservations accompanied by payment of a deposit, the latter will be refunded in full to the customer (by credit card or bank transfer) within a maximum of 30 days from the date on which the residential hotel registers the cancellation.

 

However, for all cancellations of reservations made within a shorter period, the residence will, by way of compensation:

(i) Retain the deposit or full prepayment, where required, with no possibility of refund.

(ii) Retain the amount equivalent to the cost of the first night for flexible rate reservations of 1 to 90 nights. It follows that the invoice already paid on the spot at the reception desk will not be reimbursed, and that in the case of remote bookings, where the credit card has been imprinted or pre-authorized, the amount thus considered will be automatically debited from the bank account to be debited.

(iii) Will retain the amount equivalent to the cost of the 1st month’s booking for reservations of 91 nights or more, according to the criteria defined at the outset. It follows that the credit card number communicated on site or remotely for imprinting or pre-authorization, will automatically deduct the sum thus considered from the bank account to be debited.

 

Failure to arrive on the agreed date in the absence of cancellation will be deemed a “no-show”, which will also entail the retention by the residential hotel of the deposit paid at the time of booking by the customer, or the levying of a penalty, as mentioned above.

The effective date of cancellation will be the date of receipt of this information by the reception directly on site, by telephone or by any written means: see contact links in article 3.

 

8-3. Special case of promotional rate reservations

Promotional rate reservations with full prepayment cannot be cancelled, modified or reimbursed at the time of reservation. However, the management of the establishment may, if necessary, grant a change in the date of stay on a commercial basis, subject to availability at the same rate for the period requested.

 

Article 9 – Customer’s obligations during the stay

As the accommodation is provided in a good state of repair, customers undertake in return to use the reserved premises and their equipment reasonably. They must return the accommodation in the same condition as when they took possession of it. We would like to remind you that, in accordance with the French Tourism Code, customers may only report any non-conformity that they find during the stay, and not on return.

An inventory is given on arrival. The customer must check the accuracy and quality of the inventory on arrival, and report any anomalies, missing items or damage to reception, if necessary, the day after arrival.

The rules and regulations of the residential hotel, which are posted on the premises on arrival and can be consulted at any time during the stay, are binding on all customers and must be respected by all. Non-compliance with these rules is grounds for early termination of the contract; the residential hotel reserves the right to vacate the accommodation in the event of serious breach of any of its conditions.

During the reservation process, the customer is informed that the residence’s staff may, if necessary, enter the property at any time for maintenance purposes or, more generally, for serious security reasons. Under no circumstances may the customer change the access system to the accommodation.

When the customer leaves, the inventory and state of cleanliness of the accommodation will be checked by the residence staff. The customer will be billed for any shortage, damage or deterioration caused in the accommodation by the customer.

 

Article 10 – Animal regulations
Animals belonging to non-domestic species are not allowed in the establishment.

Specifically concerning the types of dogs likely to be dangerous, attack dogs (1st category) are also forbidden within the establishment. Guard and defense dogs (2nd category) are tolerated on the premises on the strict condition that they are muzzled and kept on a leash by an adult, in accordance with article L211-16 of the French Rural and Maritime Fishing Code.

Guide or assistance dogs are allowed on the premises in accordance with law no. 2005-102 of February 11, 2005.

All pets must be notified at the time of reservation. Only one pet per accommodation is allowed. For hygiene reasons, pets are not allowed in the breakfast room during service hours.

Pets must remain under the effective control of their owner at all times. In the event of degradation or damage caused by the animal, the owner will be held directly liable.

 

Article 11 – Termination – penalties – non-renewal by the customer
The Contract will be terminated automatically, without formality and without delay, in the event of serious breach by the customer, in particular in the event of conflictual, abnormal and/or inappropriate behaviour likely to disturb the stay of the other occupants or in the event of disturbance of the peace and quiet of the premises, and this without any compensation or reimbursement.

The customer must leave the premises immediately and may be evicted, if necessary, with the assistance of the police.

Any illicit activity is forbidden within the establishment.

Any behaviour contrary to public decency and order will lead the establishment to ask the Customer to leave the establishment without any compensation or refund.

 

Article 12 – Liability

Article 12-1 – Responsibility of the tourist residence

The residence complies with the requirements of articles L. 321-1 et seq. of the French Tourism Code. The provisions of articles 1952 et seq. of the French Civil Code, relating in particular to consequential damages, are not applicable to it, as it is a tourist residence and not a hotel.

However, the company may not be held liable in the event of non-fulfilment or poor fulfilment of the booking conditions due to force majeure as defined in article 1218 of the French Civil Code, to the actions of a third party or to the customer himself.

In the event of a complaint, the customer may contact reception, by telephone, or in writing by e-mail or fax: see contact links in article 3.

 

Article 12-2 – Responsibility of the residential hotel
Except in the case of force majeure as provided for in article 1218 of the French Civil Code, the establishment’s liability towards the customer is governed by the provisions of articles 1952 and 1953 of the French Civil Code, which may be engaged provided there is proof of fault on the part of the customer.

Any complaint must be made at the same time as the event occurs, or at the latest on the last day of the stay, either at the establishment’s reception desk, or by e-mail to the e-mail address given in article 3.

 

Article 13 – Guarantees – General
The Company guarantees the conformity of the services to the Contract, enabling the customer to make a claim under the legal guarantee of conformity provided for in articles L. 217-11 et seq. of the French Consumer Code, or the guarantee of defects in the item sold within the meaning of articles 1641 et seq. of the French Civil Code (subject to the photos and other graphic reproductions presented on the Site, which have no contractual value).

This warranty covers defects in conformity or latent defects resulting from a design or manufacturing fault in the services ordered, under the conditions and according to the terms defined in the Contract.

Any defects and/or faults observed will be rectified within a period set by the residential hotel, taking into account the service affected, or failing this, within a reasonable period.

The Company’s guarantee is limited to the reimbursement of services actually paid for by the customer, and the Company cannot be held responsible or liable for any delay or non-performance resulting from a case of force majeure.

 

Article 14 – Prohibition of access to hotel establishments
By validating a reservation in one of the establishments listed on the Site, whether directly on the Site or through dedicated referencing platforms (such as “Booking”, “Expedia”, etc.), the customer expressly declares that he/she is not the subject of any dispute or litigation, in any of these establishments, relating to (i) the payment of invoices (stay, para-hotel services) and/or (ii) the enjoyment of the premises (peaceful occupation in accordance with the intended use of the premises and common areas).

The chosen residential hotel reserves the right to deny access to the establishment if, despite the present declaration, such facts are proven, without prejudice to any refusal of reimbursement which would then constitute an immobilization indemnity for the reserved accommodation(s).

 

Article 15 – Consumer mediation
In accordance with the French Consumer Code, the consumer is informed that the residences are under the jurisdiction of the mediator ATLANTIQUE MÉDIATION CONSO whose contact details are : ATLANTIQUE MÉDIATION CONSO 5 mail du Front populaire 44200 NANTES – http://consommation.atlantique-mediation.org/

Before referring the matter to the above-mentioned mediator, the consumer must first have attempted to resolve the dispute directly with the residential hotel concerned by means of a written complaint.

 

Article 16 – Applicable law and settlement of disputes
The Contract is governed by French law.

Unless the situation requires otherwise, in the event of a dispute between the parties, they agree to attempt to reach an amicable settlement.

In the event of non-compliance or manifest breach of a provision of the GTCS by the customer, the latter may be subject to sanctions, in respect of which the Company reserves the right to bring the matter before the competent courts.

In the event that any provision of the GTCS is deemed illegal or unenforceable by a court decision, the other provisions shall remain in force and enforceable.

In the event of any discrepancy, the French version of the GCS shall prevail over the English version.